Frequently Asked Questions
When will my order ship?
All NEIMA™ orders are processed and shipped within 3–6 weeks (due to high orders), depending on product availability and destination. You’ll receive an email with your tracking number once your order ships.
Do you offer international shipping?
Yes! NEIMA™ ships worldwide. Shipping times and rates vary by destination and will be calculated at checkout.
What if I need to change or cancel my order?
If you need to modify or cancel your order, please email studio@neima.co within 24 hours of placing it, and we’ll do our best to assist.
What is your return policy?
Returns are accepted within 14 days of delivery for unworn, unwashed items in their original packaging. Refunds are issued once the returned items are inspected.
Is NEIMA™ modestwear or activewear?
Both. NEIMA™ is movement-wear — modest, elevated, and designed for women who value purpose and presence..
How should I care for my NEIMA™ pieces?
Machine wash cold with similar colors on a gentle cycle.
Lay flat, low-tumble or hang to dry. Do not bleach.
Avoid fabric softeners and harsh detergents to preserve fabric quality.
How do I clean my NEIMA™ water bottle?
Hand wash using warm water and mild soap.
What does NEIMA™ mean?
NEIMA™ represents grace, faith, and strength in motion — a reminder that movement is sacred.